In addition, all SoLR clients who had confirmed credit balances have had this amount transferred to their Together Energy accounts, protecting around £4.1m worth of customer balances. The Africa Growing Together Fund (AGTF), a US$2 billion facility sponsored by the People’s Bank of China and administered by the African Development Bank, has also approved a US$ 50 Million Loan to the Federal Government of Nigeria to co-finance the project. Also at the Board, the Bank’s Nigeria Country office Director, Ebrima Faal, celebrated the approval in light of recent reforms undertaken by the Federal Government of Nigeria to facilitate private sector development of the off-grid sector: “Nigeria has already implemented one of the most comprehensive regulatory frameworks for off-grid development in Africa and has attracted preliminary interest from both large international companies and local firms. Do you agree with Together Energy's TrustScore? Voice your opinion today and … If you are a OneSelect customer who believes you are due a refund please contact 0333 150 1699 or alternatively, you can email us at support@togetherenergy.co.uk. Letter received from together energy greeing to the outcome but to date nothing has materialised However I am not out of pocket as I cancelled the dircect debit last december.In fact I owe them money which I am quite prepared to pay. I got connected to Together Energy by Energy Helpline. 0333 150 1699 support@togetherenergy.co.uk. We have a dedicated billing team who are improving our performance every month. 3. The most important thing is to provide meter reads to their new provider within 5 days of their supply start date. NEP will also train and employ thousands of Nigerians with particular focus on women and young people.”, Rhoda Limbani Mshana, Chief Power Sector Regulations Specialist, PESR, The African Development Bank and Africa Growing Together Fund to Provide US$ 200 Million in Joint Financing to support the Nigeria Electrification Project, Macro-economics Policy, Forecasting and Research, African Development Bank’s New Deal on Energy for Africa, Independent Development Evaluation (IDEV). The financing will support rural electrification efforts in Nigeria by facilitating private sector development and rollout of off-grid solutions, as well as the installation of dedicated power systems for Federal Universities. We recently launched our billing and customer management system. An apology. Whilst in Q1 and Q2 customers have had to wait a bit longer to speak to us, on average it was never more than a 3 minute wait time. How and when you’ll get your refund: You’ll usually get your refund … As one of the UK’s fastest growing energy providers we recognise the need to maintain these high standards consistently. We need an unprecedented technological transformation that gets us from the greenhouse gas-producing tools we currently rely on to a new set of innovations powerful enough to give everyone in the world access to clean, reliable, and affordable energy. I have saved around 40% on my annual bills! This decision has been vindicated as we have seen month on month improvement, with more than 90% of customers receiving monthly bills. The Bank’s Vice President for Power, Energy, Climate Change and Green Growth, Amadou Hott, welcomed the Board’s approval of NEP, underscoring the importance of projects that leverage private sector investment into energy access solutions. Our customer feedback also focuses our attention on where we will prioritise investment in our customer service operations. The energy ombudsman agreed in my favour to receive o goodwill payment of £60 and the waver of exit fees. This makes it easy to close the account on actual meter reads and issue accurate credit balances, when due. Since being appointed as the Seller of Last Resort (SoLR) by Ofgem to service OneSelect customers, final bills and balances have now been issued to all customers. I wish I had changed earlier. 99% of customers received a bill to an actual meter read who have been with us more than 12 months, and 95% of customers received a bill in quarter 2. The project is further aligned with the Federal Government of Nigeria’s Rural Electrification Strategy and Implementation Plan (RESIP), and the Power Sector Recovery Programme whose objective is to increase private investments into the energy sector. Created a dedicated onboarding team. These are not payments Together Energy has received but balances accumulated with OneSelect which Together Energy is protecting and will liaise with the administrator to ensure refunds are processed as quickly as possible. Voice your opinion today and hear what 8563 customers have already said. On 19 June I reconfirmed all my details for this. More customers than ever are receiving bills in a timely manner based on their own meter reads, as opposed to estimates. Why bother sending me survey info so far in advance of anything worthwhile taking place? The Bank’s Vice President for Power, Energy, Climate Change and Green Growth, Amadou Hott, welcomed the Board’s approval of NEP, underscoring the importance of projects that leverage private sector investment into energy access solutions. We are proud to be placed 7th best energy supplier for ease of switching to us when compared to the top 34 energy suppliers. We did this so that we could respond quickly to customer feedback and define our own system development plan. We were appointed Supplier of last Resort when OneSelect ceased trading and acquired through a competitive bid process, 33k customers. NEP will provide the spark that is needed to convert private sector interest into action. The NEP, which will be implemented by the Rural Electrification Agency (REA), presents an innovative approach to address the energy access deficit by channeling private sector investments into commercially viable mini grid and off-grid solutions. We don’t always get things right but when we get them wrong, we work even harder to sort it out. Our response could include some or all of these: 1. I have saved around 40% on my annual bills! We are proud to consistently make it easy for our customers to talk to us.

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